General Terms & Conditions

Conclusion of Contract, Payment and Delivery Information

During the exchange of communication between the customer and EasyTour Asia Co. Ltd., trading as EasyTours Thailand, there is no obligation for the customer or EasyTour Asia Co. Ltd.

When the customer expresses the intention to purchase, EasyTour Asia Co. Ltd. will then verify the availability and send a proforma invoice with details and instructions for payment.

Bookings can be made by email or in person with an EasyTour Asia Co. Ltd. representative.

The booking is confirmed when a non refundable deposit guarantee has been paid, according to the proforma invoice details. Once the deposit has been received by EasyTour Asia Co. Ltd. a confirmation will be sent to the customer.

By making payment the customer implicitly agrees to the terms and conditions and the cancellation policy as stated in the proforma invoice and confirmation.

In the case of deposit payments it is the customer’s responsibility to pay the balance due no later than the due date in order to avoid cancellation fees.

It is very important that the customer checks details, prices and dates stated in the proforma invoice and confirmation before making payment.

In case of mistakes it is important that customers inform EasyTour Asia Co. Ltd. as soon as possible in order to amend the documents.


Cancellation Policy

If the customer wishes to cancel the booking, written notification by email must be given to EasyTour Asia Co. Ltd. by the Lead Client /contact person. The date of cancellation will be the date EasyTour Asia Co. Ltd. receives this written notice. In the event of cancellation by the customer, the following cancellation charges will be payable (unless otherwise stated in your confirmation of booking):

  •     30 days or more prior to package or tour date: deposit forfeited
  •     Within 30 days of package or tour date: 100% of total price
  •     No show and last minute cancellation are charged 100% of total price

EasyTour Asia Co. Ltd. can decide to cancel a program for safety reasons, bad weather, adverse conditions. In this case a full or partial refund is possible.

In case the program or tour is cancelled because of force majeure events, acts of nature, events not under EasyTour Asia Co. Ltd. control, mechanical problems or other sudden and unforeseen reasons a partial refund will be at the discretion of EasyTour Asia Co. Ltd.