Conclusion of Contract, Payment and Delivery Information
During the exchange of communication between the customer and LebensWert (Thailand) Co., Ltd. , trading as EasyTours Thailand, there is no obligation for the customer or LebensWert (Thailand) Co., Ltd.
When the customer expresses the intention to purchase, LebensWert (Thailand) Co., Ltd. will then verify the availability and send a proforma invoice with details and instructions for payment.
Bookings can be made by email or in person with an LebensWert (Thailand) Co., Ltd. representative
The booking is confirmed when a non refundable deposit guarantee has been paid, according to the proforma invoice details. Once the deposit has been received by LebensWert (Thailand) Co., Ltd. a confirmation will be sent to the customer.
By making payment the customer implicitly agrees to the terms and conditions and the cancellation policy as stated in the proforma invoice and confirmation.
In the case of deposit payments it is the customer’s responsibility to pay the balance due no later than the due date in order to avoid cancellation fees.
It is very important that the customer checks details, prices and dates stated in the proforma invoice and confirmation before making payment.
In case of mistakes it is important that customers inform LebensWert (Thailand) Co., Ltd. as soon as possible in order to amend the documents.
If the customer wishes to cancel the booking, written notification by email must be given to LebensWert (Thailand) Co., Ltd. by the Lead Client /contact person. The date of cancellation will be the date LebensWert (Thailand) Co., Ltd. receives this written notice. In the event of cancellation by the customer, the following cancellation charges will be payable (unless otherwise stated in your confirmation of booking):
EasyTour Asia Co. Ltd., former LebensWert (Thailand) Co., Ltd. can decide to cancel a program for safety reasons, bad weather, adverse conditions. In this case a full or partial refund is possible.
In case the program or tour is cancelled because of force majeure events, acts of nature, events not under EasyTour Asia Co. Ltd. control, mechanical problems or other sudden and unforeseen reasons a partial refund will be at the discretion of EasyTour Asia Co. Ltd.